Technical Business Analyst
Who is a Technical Business Analyst?
A Technical Business Analyst is a professional who specializes in bridging the gap between the technical aspects of a project and the business goals and objectives of a company. They analyse the needs of the business and create solutions that maximize the potential of existing technology, while also ensuring that the business meets its objectives. Technical Business Analysts have a deep understanding of the technical infrastructure of an organization and are skilled in gathering, analysing, and documenting requirements. They often collaborate with stakeholders, developers, and other technical teams to create solutions that meet the needs of the business.
What is the responsibility of a Technical Business Analyst?
The responsibilities of a Technical Business Analyst vary depending on the company and the project, but typically include:
- Gathering and analysing data to identify trends and opportunities.
- Developing models and simulations to analyse potential solutions for business problems.
- Working with stakeholders to define project requirements and objectives.
- Designing and documenting system processes
- Documenting user stories and acceptance criteria
- Developing and executing test plans
- Identifying and resolving system defects
- Developing user training materials
- Creating project plans and managing timelines
- Collaborating with developers and product teams to ensure requirements and objectives are met
What is the education & skills are required to become as a Technical Business Analyst
- To be successful in this role, you will have experience working in an enterprise environment.
- Monitor builds, create test reports, raise CRs, write SOPs, etc.
- Excel, technical documentation, desktop support troubleshooting
- Ability to liaise effectively with users and other support team members.
- Ability to cross-train and pick up different technologies as required.
- Proactive approach to problem-solving and service improvement
- Excellent communication skills both verbal and written.
- An excellent troubleshooting mentality
- ServiceNow
- Advanced Excel
- PowerBI
- Tableau
- Personal Skills
- Excellent communication skills
- Results driven, with a strong sense of accountability.
- A proactive, motivated approach.
- The ability to operate with urgency and prioritize work accordingly.
- Strong decision-making skills, the ability to demonstrate sound judgment.
- A structured and logical approach to work
- Strong problem-solving skills
- A creative and innovative approach to work
- Excellent interpersonal skills
- The ability to manage large workloads and tight deadlines.
- Excellent attention to detail and accuracy
- A calm approach, with the ability to perform well in a pressurized environment.
- Strong numerical skills
- A confident approach, with the ability to present to both management and technical audiences.
Summary
A Technical Business Analyst is responsible for providing technical support and analysis to identify, define, and document requirements for the development of business systems solutions. The Technical Business Analyst is responsible for working with stakeholders to determine current and future needs, analysing existing systems, and recommending cost-effective solutions. Additionally, the Technical Business Analyst is responsible for the testing, implementation, and maintenance of new or modified systems, and the analysis of data related to those systems. The Technical Business Analyst must remain up-to-date on the latest technology and industry trends to ensure the best solutions are provided.